ARA-CREATIVE is concerned about protecting the personal data of users of its website (the "Site"), and is committed to ensuring the highest level of protection of your personal data in accordance with European Regulation No. 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data. This personal data processing policy, which forms an integral part of the General Terms and Conditions of Use of the Site, informs you about the way in which we collect, use, share, store and protect your personal data.

ARA-CREATIVE reserves the right to amend this privacy policy at any time by publishing the amended version and its effective date on the Site. We therefore invite you to read the current version regularly.

1. Identity of the data controller

The company responsible for processing the data collected from the website is ARA-CREATIVE, a société par actions simplifiée (simplified joint stock company) with capital of 10,000 euros, registered in the Versailles Trade and Companies Register under number 905 104 154, with registered offices at 25 rue du Maréchal Foch, 78000 Versailles.

2. Collected data

ARA-CREATIVE collects and processes information entered by the user himself and/or collected automatically, in the context of browsing, connecting and managing purchases on the Site, and in particular the following data:

  • data relating to the opening of a customer account or relating to the connection to his account: title, surname, first name, date of birth, e-mail address, connection data.
  • order management data: purchase date, order number, order amount, details of products purchased, etc;
  • order payment data: payment methods (credit card, Paypal, etc.) and credit card information (expiry date, card number, etc.);
  • data relating to exchanges with customer service: questions asked, complaints, returns, etc;
  • data relating to promotional activities: competitions and newsletters.
  • data relating to Internet browsing: data on the user's computer and Internet service provider, reference URL, IP address, page consultation statistics, browsing history. For further information on the use of cookies and similar technologies, please consult the Site's "Terms of Use" page.

The compulsory or optional nature of the data is indicated at the time of collection. If the user of the Site decides not to provide the data necessary for the purposes described below, it is possible that he/she will not be able to purchase from the Site's online store and it is certainly unlikely that the user will benefit from an optimal customer experience.

3. Purposes of personal data collection

The company ARA-CREATIVE collects personal information relating to the user solely for the execution of the services offered by the website, and in particular in order to execute the sales contract concluded between the company ARA-CREATIVE and the user.

In this context, ARA-CREATIVE collects and records personal data
for the following purposes, which are summarized below:

  • managing and tracking orders: processing payments, informing customers of order status by e-mail or SMS, dispatching goods to customers, managing returns;
  • customer account management: right of access, complaints, satisfaction survey;
  • prevention and detection of fraud and non-payment ;
  • prevention and detection of security flaws and malware (malicious software) and management of security incidents;
  • to improve the Site, to measure the Site's audience and the performance of email campaigns, to personalize services according to the user's actions on the Site and his/her preferences, and to display advertisements according to the user's browsing history;
  • promotional actions, prospecting ;
  • geolocation enables the Site to offer services tailored to the user's location, and to configure default options for the user, such as language and currency.

4. Data retention period

Personal data collected on the Site is kept for the entire duration of the commercial relationship or according to its purpose, plus the statutory retention periods, in particular for tax and accounting purposes.

5. Data sharing

No personal information about the user of the website is published without the user's knowledge, exchanged, transferred or sold on any medium whatsoever to third parties. However, in order to provide you with our services, we share your data with certain service providers:

  • Transport and logistics providers: warehouses, order pickers and delivery companies,
  • Payment providers,
  • Professional service providers such as marketing agencies, advertising partners and the Site host, Your personal data may be communicated in application of a law, a regulation, a decision of a regulatory or judicial authority or a state body (fraud repression body), in order to preserve the rights and interests of ARA-CREATIVE.

6. Data protection

As the data controller, ARA-CREATIVE implements appropriate technical, organizational and software measures to guarantee a level of security appropriate to the risk of alteration, destruction and unauthorized access to personal data.

7. Transmission of data outside the European Union

ARA-CREATIVE may transfer data for the purposes defined above to companies located in countries outside the European Union. ARA-CREATIVE implements all procedures required to obtain the
guarantees necessary to ensure the security of such transfers.

8. The rights of the person concerned by the processing of personal data and how to exercise them

In accordance with European Regulation n°2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, you have the right to access, rectify, delete, limit or object to the processing of your personal data and the right to data portability.
If you wish to exercise this right, please write to
25 rue du Maréchal Foch,
78000 Versailles.

Or by e-mail to the following address:
Including your surname, first name, address and e-mail address.
Your request must be signed and accompanied by a copy of an identity document.

It must specify the address to which our reply should be sent.
ARA-CREATIVE will send its reply as soon as possible and in any event within one month of receipt of the request (in accordance with Article 12.3 of the RGPD).

If necessary, this period may be extended by two months, taking into account the complexity and number of requests. ARA-CREATIVE will inform you of this extension and the reasons for the postponement within one month of receipt of the request (in accordance with Article 12.3 of the RGPD).

The user also has the right to lodge a complaint with the CNIL, the French Data Protection Authority.